At Anchorpoint Safety we take customer satisfaction seriously.
If you are not completely happy with our service, we want to hear from you so we can make it right.
How to Make a Complaint
You can lodge a complaint through any of the following channels:
- Call us on 01724 844845
- Email us at complaints@anchorpointss.co.uk
- Write to us at: 2 Hebden Road, Scunthorpe, North Lincolnshire DN15 8DT
- Complaints form on our website: https://anchorpointsafetysystems.co.uk/submit-a-complaint/
Please include the following details to help us address your concern quickly:
- Your Name and Company Name
- Date and Location of Service
- Description of the Issue
What Happens Next?
- Acknowledgement: We will acknowledge your complaint within 1 business day.
- Investigation: Your issue will be investigated by a member of our management team.
- Response: We aim to resolve most complaints within 5 business days. You will be informed of the outcome and any actions taken.
Follow-Up
If you are not satisfied with our response, you may request a further review, which will be escalated to senior management for final resolution.
We value your feedback as it helps us improve our services and ensure your satisfaction.